By Steve Robins
Solution Marketing for Startups
A few weeks back, I had the opportunity to teach a one-day solution marketing class at the Boston Startup School, located in the Harvard Innovation Lab.
Learn to Do
If you have the opportunity to teach, learn, network or otherwise participate with Boston Startup School, jump on it! Run by startup incubator TechStars, the new program helps “young professionals to learn the skills needed to have an immediate and positive impact on the startup they join.” Wondering what’s on their minds? Check out the new blog by the sales and marketing classes, www.GrowthNinja.com, which states that…
You don’t have to start a company to be an entrepreneur. Entrepreneurship is a mindset. It’s a healthy discontent with the status quo that brings together teams dedicated to making the world a better place. Entrepreneurs include all members of a startup team, from the CEO to the summer intern.
…and I couldn’t agree more. Continue reading
– By Steve Robins
SAP Sacks CEO For Failing to Deliver Customer Value
Sometimes the best solution marketing is about value.
It’s been one of the most interesting solution value stories of the last 18 months: ERP vendors’ exhorbitant support prices (at Oracle’s 90% margins) and SAP’s botched attempt to raise prices even further. It’s pretty obvious that ERP vendor greed has further weakened customer relationships while opening the door to a new cadre of support vendors.
ERP vendors charge high maintenance and support prices that are essentially insurance policies that enable their clients to receive upgrades and support. Problem is, many companies don’t need – and can’t afford – the broad and expensive maintenance and support provided by ERP vendors, so they’ve moved to competitive support firms like Rimini Street.
Yesterday’s sacking of SAP’s CEO is only the latest chapter in this tale. Continue reading
Learn from Leaders Including Intuit, PowerAdvocate, HubSpot, Oracle, SAP, Microsoft, Amazon, Salesforce.com, Among Others
By: Steve Robins
This is an update to the earlier post, Oracle, SAP and the Value of Maintenance & Support Contracts:
VALUE is a core element of the SIVA solution marketing model. Not surprisingly, the most important element in pricing a solution is the solution’s VALUE as perceived by customers. That lesson proved embarrassing for SAP this week as they were forced to slow down a planed support price increase until they could demonstrate its value. Continue reading
When a customer buys a solution, they expect to receive value for their purchase. Some customers are taking a fresh look at the value of their Oracle and SAP maintenance and support contracts. Continue reading