Monthly Archives: February 2012

Oscar’s Inconvenient Truths

By Steve Robins

Watching Sunday’s Oscar awards, I was struck by… the importance – “and inconvenience” –  of customer feedback in multiple forms:

  • Inconvenient focus groups – The mock focus group screening (gasp!) the Wizard of Oz.  Very funny but it points to the frustration that artists often feel around Hollywood focus groups that disagree with their artistic vision.  And they’re not alone either.  It may be inconvenient but those customers do hold the purse strings, so they’re kind of unavoidable after all.
  • Inconvenient innovations – Billy Crystal’s jabs at bankrupt Kodak, whose name (at least for now) graces the Oscar theater.  Hooked on film until it was too late, Kodak missed the inconvenient truth that film was less important than capturing and sharing images in the easiest manner possible.  The very company that invented digital photography found that truth inconvenient and now faces a very different and more painful inconvenience – bankruptcy.
  • Inconvenient movie-consumption – The Oscar ceremony focused again and again on the movie theater experience with many references back to the good old days.  Those good old days will indeed live on – but only in people’s memories.  Although more people attend movie theaters than theme parks (duh), theater admissions are declining as people consume movies at home on TV, DVDs and iPads.  Instead of reminiscing about the good old days, the industry would be better served to focus on the bright future of entertainment everywhere – on mobile, tablets, at home etc.

Customer feedback may seem inconvenient.  But not listening to customer feedback delivers the ultimate inconvenience.

 

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Beyond Products: Solution Marketing

By Steve Robins

February 16 Presentation to the BPMA

 

TBPMAhanks to everyone who attended Thursday’s presentation at the Boston Product Management Association, Beyond Products: Solution Marketing.  You helped to make it one of the best discussions I’ve ever led on solution marketing.

You can find the Beyond Products: Solution Marketing presentation slides as well as the Solution Marketing Framework, along with other solution marketing content on Slideshare.

          
I hope you’ll continue the discussion in a variety of ways:

  • Before you do anything else, make sure to join the Solution Marketing Pros group on LinkedIn where you can share your successes and get help with your challenges from other solution marketers.  The group includes folks from leading companies around the world including…

    Acronis, Adobe, ADP, Akamai, Amazon, Ariba, Aspen Technology, Autonomy (HP), Box, Cisco, CSC, Dell, Eloqua, EMC, Endeca, Epicor, FirstBest, Gartner, HCL, Hitachi, Honeywell, H-P, IBM, Informatica, Iron Mountain, KANA Software, Kronos, Level 3 Communications, Lionbridge, McAfee, Microsoft, Misys, Motorola, NetApp, Nortel, Nuance, Oracle, Orange, Pegasystems, Pitney Bowes, Progress Software, Red Hat, Salesforce.com, SAP, Sapient, Seagate Technology, Siemens, SONY, SunGard, Symantec, Tata, TELUS,  TIBCO, Time Warner Cable, Tripwire, Verizon, Vertex, Wipro

  • Follow my Twitter stream for the latest solution marketing news.
  • Check out additional articles on The Solution Marketing Blog – and be sure to comment!
  • Come back for next month’s solution pricing presentation by Jim Geisman
  • Contact me if you have additional questions, s.robins [at] SolutionMKT [dot] com

Special thanks to the great folks at BPMA for organizing this event.

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