Monthly Archives: May 2009

Who Really “Owns” Your Message?

Social Media Strategies for Solution Marketing, Part I

By: Steve Robins

Over the years, I’ve coached employees to control the marketing message, ensuring consistent repetition across marketing activities, communication channels and sales training.  Repetition increases message effectiveness so “control” has always been important.  But a new model has emerged that’s less about control and more about influence in a widely connected Web 2.0 world where anyone that wants to, can have a voice that gets heard.  

This is all about education and dialog – and that’s what the Information component of SIVA (Solution – Information – Value – Access) solution marketing is all about.     Continue reading


Filed under Messaging, Social Media, Solution Marketing

SaaS and Open Source: Solutions?

By: Steve Robins

If it’s SaaS, is it a solution? Can a vendor offer an open source solution? Of course they can. A solution is the complete answer to a customer’s problem. If that answer happens to contain open source (OSS) or Software-As-A-Service (SaaS) then it’s still a solution.   Continue reading


Filed under Solution Marketing, Solutions

New Twibe – SolutionMarketing

OK, I can barely say it seriously BUT I did just start a new Solution Marketing “Twibe“, a common interest group on Twitter.  It’s similar to Solution Marketing Pros on LinkedIn.  As I mentioned in my last post, you have to go where your community is, so if folks are in Twitter, then Solution Marketing needs to be there too!

Become one of the first to join – see

— Steve

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Filed under Community

Go Where The Prospects Are

By: Steve Robins

Rather than pushing product, solution marketing is all about solving customer problems.  And to do that, you need to share INFORMATION and engage in a two-way dialog with those customers to demonstrate how you can solve their problems.  In most cases, you’re going to need to do that on the customer’s terms, not yours.  So you’ll need to follow a key tenet of solution marketing: “Go where the prospects are.” Continue reading


Filed under Access, Access, Information, Solution Marketing